Return procedure

procedura zwrotu 1

1. Pack the products
Inform us about your decision by e-mail: [email protected] or via your account in the store www.misteromilano.com

 

procedura zwrotu 2

2. Fill the return form
Fill the return form HERE – make sure that the form is in the box with the products and products purchase confirmation. If you have an account in the www.misteromilano.com store and you have completed the formalities through it - mark the package with the note RETURN.

Remember to secure and pack the products neatly.

 

procedura zwrotu 3

3. Send your products
Send us a box with the returned products:

APM Group Sp. Z o.o./ "RETURN" complaint department;
154 Krakowska street
35-111 Rzeszów

The cost of shipping is borne by the customer. We do not accept cash on delivery shipments.

 

procedura zwrotu 4

4. Refund of the payment
Refunds can take up to two weeks from the day we receive your package. We make every effort to return your payment as soon as possible. Transaction costs are refunded by bank transfer to the bank account number provided in the form. In the case of payment on delivery, to the account number indicated in the form.

 

5. Information
Information on the possibility of exercising the right to withdraw from the contract by the consumer and a natural person concluding a contract directly related to his business activity, if the content of the contract shows that it does not have a professional nature, resulting in particular from the subject of his business activity.

Complaints procedura

procedura reklamacji 1

1. Pack the products
Inform us about your decision by e-mail: [email protected] or via your account in the store www.misteromilano.com

 

procedura reklamacji 2

2. Fill the return form
Fill the return form HERE – make sure that the form is in the box with the products and products purchase confirmation. If you have an account in the www.misteromilano.com store and you have completed the formalities through it - mark the package with the note COMPLAINT.

Remember to secure and pack the products neatly..

 

procedura reklamacji 3

3. Send your products
Send us a box with the returned products:

APM Group Sp. Z o.o./ "COMPLAINT" complaint department;
154 Krakowska street
35-111 Rzeszów

The cost of shipping is borne by the customer. We do not accept cash on delivery shipments.

 

procedura reklamacji 4

4. Refund of the payment
We have 14 days to consider the complaint. We do not count this period from the date of receipt of the package. We will get back to you with the result of the complaint and justification. Please send any questions regarding the entire complaint process or its result to: [email protected]
 

Return form

If you want to return products, please fill in the form below.